ERP Systems Not Contributing To Customer Satisfaction, Survey Finds

Many companies often see their Enterprise Resource Planning (ERP) system as an obstacle to achieving good customer satisfaction, according to a recent survey conducted by SAP consultant myBrand.
The survey, which was conducted among 500 IT decision makers, found that 30 percent of respondents felt that their ERP system was getting in the way of good customer satisfaction. This is because the system in question works well internally, but ultimately not for the customers that it is all about.

Internally, ERP Software Helps to Work More Efficiently

Internally, according to the surveyed respondents, ERP software mainly helps to work more efficiently and to coordinate the processes.

Companies Satisfied With ERP Software

Despite the fact that their ERP system apparently does not contribute sufficiently to customer satisfaction, companies are satisfied with the software. According to the survey, companies indicate that they can easily work in the system and that, in almost half of the answers, employees can use the system to its full potential.
The respondents do indicate that they can get even more out of their ERP system. Two out of five respondents believe that the value of their ERP system is still underestimated.