Microsoft is developing a privacy-friendly chatbot for businesses. The product could be up to ten times more expensive than a regular ChatGPT subscription. According to The Information, Microsoft is targeting the chatbot at sectors such as banking and healthcare, which often have to comply with strict privacy regulations. The service is expected to be announced in the second quarter and will be run on dedicated servers, disconnected from the hardware behind the generally available version of OpenAI. This should reduce the risk of data breaches and comes with an additional cost. OpenAI is also working on a similar product, demonstrating that Microsoft and OpenAI are two distinct entities, despite Microsoft’s billion-dollar investment in the AI company. This investment provides Microsoft access to OpenAI technology, which can now be found in the new Bing chat function and Office 365. The two parties will likely compete for the same customers, which could affect the collaboration between OpenAI and Microsoft. Organizations are often hesitant to use external AI chatbots, with Samsung banning the use of ChatGPT and the EU attempting to create general AI regulations.
