Cisco Introduces Generative AI to Webex and Security Solutions

Cisco recognizes the important role generative AI will play in the business context and is already bringing the technology to Webex and its security solutions. Generative AI is a collective term for technology that can produce a variety of data at a prompt, including videos, audio, 3D models, images, and text.

Generative AI for Webex

Generative AI can add a lot of usefulness to an online meeting. Cisco’s Webex will mainly demonstrate this in the form of a digital assistant that writes a summary of meetings for users. The addition is very similar to Zoom IQ that was recently introduced, but Cisco does not seem to have strict conditions for the user requesting a summary, other than that the person had access to the meeting.
Each Webex user also receives suggestions in chats from a personal digital assistant. The generative AI collects information from data sets that are accessible to the user.
In addition to chat messages, employees can also receive video messages via Vidcast. AI will highlight important points from now on and divide the video into chapters.
Finally, Webex Contact Center gets a handy addition to make customer service work more efficiently. AI will provide a brief summary of the previous customer contact here, so that the customer does not have to explain the problem again to every employee he is put through to.

Generative AI for Security

AI is also proving useful for security. The big news here is the introduction of an AI Policy Assistant in the Cisco Security Cloud. This should take over the task of IT administrators to check and adjust all previous protocols when implementing a new security rule.
Cisco’s security operations center (SOC) is also getting an assistant. It helps security teams act quickly if a potential threat is identified. This is done by providing the necessary background to make a decision quickly, correlating information about the Cisco Security Cloud platform.

Conclusion

Generative AI is becoming increasingly important in the business context. Cisco is already introducing the technology in its own solutions, such as Webex and its security solutions. With the help of generative AI, Webex users can receive a summary of their meetings, get suggestions in chats from a personal digital assistant, and receive video messages with highlights and chapters. In addition, AI is also proving useful for security, with the introduction of an AI Policy Assistant in the Cisco Security Cloud and an assistant for the security operations center.